Hautecoeur Dreams (Aucoeurdumac)

Swiss-based company offering Apple product support and training, primarily focus

Aucoeurdumac is a Swiss-based company offering Apple high quality product support and training, primarily focused on Macs, iPhones, and iPads, and website Wordpress creation. They provide both on-site and remote assistance, with a strong emphasis on personalized service and tailored solutions. The company, founded in 2014 by Jean-Michel Hautecoeur, has a strong reputation for its expertise and commitment to customer satisfaction. 

Here's a more detailed look at their offerings:

• Services:

  Aucoeurdumac offers a range of services, including:

  Troubleshooting and Support: Fixing technical issues with Apple products, including software and hardware problems. 

• Training and Education: Providing personalized instruction on how to use Macs, iPhones, and iPads effectively, with courses tailored to individual needs. 

• System and Software Installation: Assisting with the setup and installation of new macOS systems and software. 

• Online Assistance: Providing remote support via video calls (tele-assistance) for convenient and timely solutions. 

• Home and On-site Assistance: Delivering in-person support at clients' locations in Geneva and throughout Switzerland, with no travel fees. 

• Target Audience:

  Aucoeurdumac caters to a diverse clientele, including individuals, seniors, freelancers, and small businesses. 

• Key Values:

  The company emphasizes:

  Professionalism: Highly qualified and passionate instructors with extensive Apple expertise. 

• Personalization: Creating customized training and support plans based on individual needs and skill levels. 

• Accessibility: Offering services in French and accessible English, with a commitment to resolving technical challenges. 

• Human Touch: A focus on building relationships with clients and providing a supportive and understanding approach to problem-solving. 

• Experience:

  Jean-Michel Hautecoeur, the founder, has decades of experience in IT and has been working with Macs since 1989. The company has served over 1650 clients and completed more than 4200 interventions in the last ten years.

• Location:

  Aucoeurdumac is based in Geneva, Switzerland, and provides services throughout Geneva and across Switzerland.