Get help with ticket problems

BLS customer service will be happy to help you with any questions or problems. Reachable by phone daily from 7am to 7pm (local rate).


How do I create a customer account?
Can I link my customer account with my SwissPass?
Which tickets can I purchase with the app?
I have a Half Fare travelcard. Can I purchase tickets at a reduced price?
Can I purchase multiple tickets at once (e.g. for passengers accompanying me, other family members, etc.)?
Can I also purchase tickets for another person, my bike or my dog?
Can I also purchase tickets for destinations outside Switzerland?
Does my smartphone have to be connected to the internet to purchase a ticket from the app?
Can I redeem promotional codes?
Can I request a receipt of purchase?
What do I need to do for a ticket inspection?
Can purchased tickets be refunded?
Is my payment data stored securely?